How to Choose the Right Tree Surgeon: Questions to Ask Before You Hire
Hiring a tree surgeon isn’t just about finding the cheapest quote. Tree work can be dangerous, and if it’s not done properly, you could be left with damaged property, unsafe trees, or even legal issues.
So how do you know if a tree surgeon is the right one for the job? Here’s a guide to what you should look for, and the key questions to ask before you hire.
Why Is It Important To Choose Carefully?
Tree surgery involves:
- Working at height
- Using dangerous machinery
- Dealing with heavy branches and timber
If the work isn’t done safely and correctly, the risks are huge—not just for the tree surgeon, but for you, your property, and your neighbours. That’s why it’s vital to choose a qualified, insured, and experienced professional.
Questions to Ask a Tree Surgeon Before Hiring
Following this simple list of questions will help you choose the right Tree Surgeon but also ensure any work is carried out safely and by a professional.
This little bit of extra research will ensure you and your property are protected.
1. Are You Qualified?
Tree Surgeons should hold recognised qualifications, such as:
- NPTC / City & Guilds Certificates for chainsaw use and climbing.
- Arboriculture certifications or diplomas.
👉 Qualified tree surgeons will be happy to show proof of training.
2. Do You Have Insurance?
A reputable Tree Surgeon should carry:
- Public liability insurance (at least £2 million cover, often £5 million).
- Employers’ liability insurance if they have staff.
This protects you if anything goes wrong. Never hire someone without them having the right insurance in place.
3. Can You Provide a Written Quote?
Always ask for a detailed, written quote, which should include:
- The work to be carried out
- Whether waste removal is included
- Any extra costs (e.g., stump grinding, travel, or disposal fees)
👉If you want to find out more about how much a Tree Surgeon costs, check out our blog here.
4. Do You Handle Permissions (TPOs / Conservation Areas)?
If the tree is protected by a Tree Preservation Order (TPO) or in a Conservation Area, you’ll need council permission before work starts.
Many Tree Surgeon will handle this for you—but it’s worth checking.
5. What Experience Do You Have With This Type of Job?
Different jobs require different skills:
- Trimming for tree health
- Sectional dismantling near buildings / cables
- Large tree felling in tight spaces
Ask if they’ve done similar work before and if you’re unsure, ask to see photos.
6. Can I See References or Reviews?
A good Tree Surgeon should have:
- Positive online reviews
- References from past customers
- Photos of completed jobs
⭐ Did you know, Tall Tree Services is rated 5* on Google!
7. What Will Happen to the Waste?
Tree surgery produces a lot of waste. Ask:
- Will they chip and remove branches?
- Can you keep logs or woodchip if you want them?
- Are they able to dispose of the waste?
Clear-up should be part of the job, not left for you to sort out.
Red Flags to Watch Out For
❌ No insurance or refusal to show documents
❌ Unwilling to give a written quote
❌ Only accepts cash in hand
❌ Knocks on your door offering “cheap tree work”
👉If you’re not sure if you need the expertise of a tree surgeon or a gardener, check out our blog here.
Final Thoughts
Choosing the right tree surgeon is about more than price. It’s about safety, professionalism, and trust. By asking the right questions—and checking qualifications and insurance—you’ll make sure your trees are cared for properly and your property is protected.
Call us on 07864 627137 or get in touch below for honest, expert advice and a free quote.
Your trees and your property deserve the best care.